THE PROVISION OF GOODS AND SERVICES TO PERSONS WITH DISABILITIES:

The Aga Khan Museum will make every reasonable effort to ensure that its policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity by:

• Ensuring that all customers receive the same value and quality;
• Allowing customers with disabilities to access goods and services at their own pace and in their own way as long as this does not present a safety risk to them or to others;
• Using alternative methods, when possible, to ensure that customers with disabilities have access to the same services, in the same place, and in a similar manner; and
• Taking into account individual needs when providing goods and services.

• THE USE OF ASSISTIVE DEVICES
• THE USE OF GUIDE DOGS, SERVICE ANIMALS AND SERVICE DOGS
• THE USE OF SUPPORT PERSONS
• NOTICE OF DISRUPTIONS IN SERVICE
• INTEGRATED ACCESSIBILITY STANDARDS REGULATION (IASR) INFORMATION AND COMMUNICATIONS POLICY
• AODA SELF-CERTIFIED ACCESSIBILITY REPORT
• ACCESSIBLE CUSTOMER FEEDBACK

THE USE OF ASSISTIVE DEVICES:

Customer's Own Assistive Device(s)

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by the Museum.

In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. For example, open flames and oxygen tanks cannot be near one another. Therefore, the accommodation of a customer with an oxygen tank may involve ensuring the customer is in a location that would be considered safe for both the customer and business. Or, where elevators are not present and where an individual requires assistive devices for the purposes of mobility, service will be provided in a location that meets the needs of the customer.

Assistive Devices Provided by the Aga Khan Museum

Wheelchairs are available upon request and on a first-come, first-served basis to assist customers in accessing our goods and services.

Learn more about our policy on Assistive Devices

THE USE OF GUIDE DOGS, SERVICE ANIMALS AND SERVICE DOGS:

A customer with a disability who is accompanied by a guide dog, service animal, or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. "No pet" policies do not apply to guide dogs, service animals, and/or service dogs.

THE USE OF SUPPORT PERSONS:

A support person accompanying a visitor with disabilities will be admitted to the Aga Khan Museum free of charge and may remain with the visitor at all times during the visit.

If a customer with a disability is accompanied by a support person, the Museum will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person.

There may be times where seating and availability prevent the customer and support person from sitting beside each other. In these situations, the Museum will make every reasonable attempt to resolve the issue.

In situations where confidential information might be discussed, consent will be obtained from the customer prior to any conversation where confidential information might be discussed.

For more information please see our Accessibility Standards for Customer Service Policy

NOTICE OF DISRUPTIONS IN SERVICE:

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of the Aga Khan Museum. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use the Museum’s goods or services, reasonable efforts will be made to provide advance notice. In some circumstances (such as in the situation of unplanned temporary disruptions), advance notice may not be possible.

Learn more about our policy on Notice of Disruptions in Service

INTEGRATED ACCESSIBILITY STANDARDS REGULATION (IASR) INFORMATION AND COMMUNICATIONS POLICY:

This policy is intended to meet the requirements of the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Information and Communications Standard set forth under the Accessibility for Ontarians with Disabilities Act, 2005. This policy applies to the provision of information and communications services and materials for people with disabilities.

All information and communications materials and services provided by Aga Khan Museum shall follow the principles of dignity, independence, integration, and equal opportunity. The Aga Khan Museum reserves the right to amend this policy from time to time.

Learn more about our Integrated Accessibility Standards Regulation (IASR) Information and Communications Policy

Learn more about our AODA Self-Certified Accessibility Report

ACCESSIBLE CUSTOMER FEEDBACK:

The Aga Khan Museum provides customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process is readily available to all customers. Feedback forms along with alternative methods of providing feedback — such as verbally (in person or by telephone) or written (hand written, delivered, website or email) — are available upon request.

Customers can submit feedback to:

Guest Services Centre

+1 416.646.4677

Aga Khan Museum

77 Wynford Drive

Toronto, Ontario

M3C 1K1

information@agakhanmuseum.org