As part of our reopening plan, we have implemented new measures to ensure the safety of our visitors, staff, and volunteers. By following our Rebuild 2020 safety practices, you will help make your visit a smooth, safe, and enjoyable one.
Please review these guidelines when buying your ticket and on the day of your visit, as they may be revised without notice. We recognize that circumstances may change at any moment, but we remain committed to providing you with the best Museum experience possible.
BUYING YOUR TICKET
- Please buy your ticket online in advance. The flow of visitors will be controlled using timed-entry ticketing and we encourage advance booking to avoid disappointment. Mobile tickets will be sent to you following your ticket purchase, please print or display these tickets on your mobile device upon arrival at the museum. Visitors who show up without a ticket may have to wait for the next available entry time.
- To purchase your ticket or parking voucher online, simply visit agakhanmuseum.org and click the “Buy Tickets” button at the top of any page. At this time, we only accept cashless payment methods (debit and credit cards) for in-person ticket purchases.
- From 10 am to noon on Thursdays, and Fridays, priority access is reserved for seniors (65 and older) and people with compromised immunity. Other people who are not accompanying a senior or immuno-compromised person are kindly asked to visit outside these hours.
PREPARING FOR YOUR VISIT
- If you’re feeling unwell or have a fever on the date of your visit, please reschedule for another time. If you have purchased tickets and are not able to visit, please email [email protected] for assistance.
- Ensure you have received your mobile tickets to your email before your visit. If you have not received your mobile tickets or if you require further assistance, please email us at [email protected]
- We strongly recommend you bring only essential items with you to the Museum. Our coat check is closed. Bulky coats, bags larger than 30x40 inches (76x102 centimetres), briefcases, backpacks, umbrellas, selfie sticks, and tripods are not allowed in the galleries. Strollers and soft, front-facing baby carriers are permitted.
- Pay in advance for parking. The safest and best way to pay for parking is to reserve your ticket online. If you don’t purchase your parking voucher online, you will have to buy it at the main-floor Ticket Desk inside the museum using a cashless payment method (debit or credit card only) Click here to reserve your parking ticket online.
- Bring your own face mask. Face masks are required for all visitors age 2 and up and for all members of staff.
- Arrive on time and keep your mobile tickets handy. Please arrive during the one-hour block listed on your ticket. If you arrive late, you may have to wait until the next available entry time.
WHILE YOU'RE HERE
- If you need to leave personal items in your car, keep them safely stored in the trunk or otherwise hidden from view. The Museum does not accept responsibility for the loss or theft of visitors’ personal items.
- Put on your face mask. Face masks must be worn by all visitors older than 2 and by all staff members.
- Sanitize your hands as soon as you arrive inside the Museum, and wash them frequently during your visit. Hand-sanitizer stations can be found throughout the Museum.
- Be careful to maintain physical distancing in the galleries. Keeping your distance promotes your safety and ensures a more enjoyable viewing experience for yourself and others. Parties may remain together. Children must stay with a parent or caregiver at all times.
LIMITATION OF LIABILITY
- There are COVID-19 risks in attending public spaces including contracting or transmitting the virus. Even though we are committed to your safety and to adhering to public health guidelines, we cannot eliminate the risks of exposure to COVID-19. By visiting the Aga Khan Museum, you agree to assume the risks associated with exposure to COVID-19.
Through the arts, the Aga Khan Museum will build bridges between cultures.
The Aga Khan Museum will provide an inclusive and welcoming environment for visitors and guests of all ages.
During your visit we will:
- Provide a quality experience at every point in your visit.
- Serve as an educational resource, providing you with trustworthy content on the arts of Muslim civilizations.
- Offer insightful and engaging public programs that stimulate discussion within the context of mutual respect and diversity.
- Communicate accurate, reliable, clear, and timely information about the Museum.
- Remove barriers to access through our free programs and our continued commitment to an accessible environment. For more information please visit our Accessibility Page.
To uphold our commitment, we will put you, the visitor, at the centre of our decision making.
Our Service Standards
Our Service Standards help us deliver exceptional customer service and a life-enhancing visitor experience.
During your visit we will:
- Warmly greet, welcome, and acknowledge you at every point of contact.
- Actively listen and seek to understand and address your needs, and strive to meet, if not exceed, your expectations.
- Respond to your enquiry or issue in a timely manner and bring it to a resolution.
- Use your feedback to improve our services.
For contact information please visit our Contact Us page.
DOWNLOAD VISITOR CHARTER PDF
The Aga Khan Museum is wheelchair accessible. Drop-offs at the street-level
entrance can be made prior to parking. For visitor convenience, wheelchairs are also available on a first-come,
first-served basis. For more information, please email
Support Persons/Service Animals:
A support person accompanying a visitor with disabilities
will be admitted to the Aga Khan Museum free of charge and may remain with the visitor at all times during the
visit. A service animal may also accompany a visitor to all public areas of the Museum as well as the Park.
For more information, please email [email protected].
For more information please visit our Accessibility page.
We kindly ask that all visitors follow these rules when visiting the Museum. Please:
- Visit when you're feeling well.
- Wear a mask.
- Wash your hands. Do it upon entry to the Museum and after using the washroom, eating, coughing, or touching your face.
- Respect physical-distancing guidelines and follow the signs.
- Buy tickets and parking online.
- Refrain from touching any of the artifacts or works of art.
- Consume food and drink outside the galleries and auditorium.
- Turn mobile phones to the vibrate setting in the galleries, and turn devices off in the auditorium.
- Turn camera flash off in the first floor (Museum Collections) galleries.
- Refrain from taking photos in the second floor (Temporary Exhibitions) galleries.
- Ask at the Tickets Desk before sketching in the galleries.
- All children must be accompanied by a parent or caregiver while visiting the Museum.
The Museum is monitored by video surveillance.
Photo by Janet Kimber