The Museum has reopened. Please have a look at this list of Frequently Asked Questions covering the enhanced health-and-safety measures we’ve instituted, our programming for the rest of 2020, and what to expect when you step foot inside the Museum.
Has the Museum reopened?
Yes. We reopened our doors on June 27, 2020 after a 3.5-month closure.
How will the Museum manage the number and flow of visitors of inside the building?
For the protection of visitors and staff, we are limiting the number of people allowed inside the Museum through timed-entry ticketing. We have installed new signage directing people on where to enter and exit the Museum and reminding them to respect physical-distancing guidelines at all times.
What has changed in the Museum’s public spaces?
– We have installed additional hand-sanitizing stations and instituted heightened cleaning protocols, including more frequent cleaning and disinfection of high-touch areas such as door handles, elevator buttons, and seating surfaces.
– We have designated signed pathways to help prevent clustering. Signs and floor decals direct people where to enter and exit the Museum and how to navigate the galleries and other shared spaces in a safe manner. Signage throughout the Museum reminds people to observe physical-distancing requirements.
– Our parking machines are currently closed. Parking payment may be made online or in the Museum (through contactless payment).
– All soft furnishings have been removed.
– Automatic doors have been installed to allow for touchless access to the Museum.
– Seating for the Café is now located in the outdoor courtyard. All tables in the dining area are spaced a minimum of 2 metres (6 feet) apart.
– We have installed Plexiglas screens at the Ticket Desk. Our coat check is closed until further notice.
– Drinking fountains are closed until further notice.
Limitation of Liability
There are COVID-19 risks in attending public spaces including contracting or transmitting the virus. Even though we are committed to your safety and to adhering to public health guidelines, we cannot eliminate the risks of exposure to COVID-19. By visiting the Aga Khan Museum, you agree to assume the risks associated with exposure to COVID-19
How will ticketing be managed?
– We are controlling the flow of visitors using timed-entry ticketing.
– All Museum visitors are required to obtain a ticket. We will encourage people to reserve their spot by booking online.
– Once visitors purchase their tickets online, they will receive an e-ticket to be presented upon entry to the Museum. The e-ticket can be scanned directly from their smartphone or printout for a touchless experience.
– The e-ticket will include information on what health-and-safety procedures one must follow while inside the Museum.
– Visitors who show up without a ticket may have to wait in line for the next available entry time. They may purchase tickets online from their own smartphones upon arrival.
– Visitors who are unable to purchase a ticket on a smartphone may purchase directly from the Museum. The transaction will be contactless (debit or credit only).
Do I need to wear a mask?
Yes. Effective July 7, 2020, a City of Toronto bylaw requires “businesses to adopt a policy to ensure masks or face coverings are worn in indoor public spaces under their control.” The bylaw includes exemptions for children under age 2, people who can’t wear a mask for medical reasons, and people who can’t wear a mask for other reasons protected by the Ontario Human Rights Code. One is allowed to remove their mask temporarily for the purposes of eating and drinking. Go here to read the City of Toronto’s June 30, 2020 bylaw mandating the wearing of face coverings in enclosed spaces.
What if I can’t wear a mask?
If it’s not possible for you to wear a mask due to medical reasons, or for other reasons protected by the Ontario Human Rights Code, please let us know in advance so we can review the matter and attempt to accommodate wherever possible. We request that you, in addition to wearing a mask, maintain proper physical distancing measures (stay at least 2 meters/6 feet apart from others), sanitize/wash your hands often and cough into your elbow.
Will there be volunteers on the floor?
We are not bringing in currently volunteers to be on the floor. We will re-evaluate the situation and make a further decision on when and how to re-integrate our volunteers.
Are guided tours available?
— We have introduced guided Museum Experiences, led by our Curatorial team, for household groups of up to 10 people. The tour guide will always remain at least 2 metres away from the group members. The guide and the participants will be expected to wear masks throughout the tour.
– The cost per tour is $50 for groups of 1 to 4 people (as little as $12.50 per person) and $75 for groups of 5 to 10 people (as little as $7.50 per person), plus Museum admission for each visitor.
– Museum Experiences consist of a 20-minute introduction and a 40-minute tour.
Are Diwan and the Courtyard Café open?
– Yes. Diwan and Courtyard Café are both open, with strict new safety measures, including enhanced cleaning protocols. As of October 10, 2020, only outdoor dining as public health guidelines currently prohibit in-restaurant dining in the City of Toronto.
– Diwan is open from 11:30 am to 2:30 pm Tuesdays through Sunday. Friday and Saturday dinner service (5 pm to 8 pm) will commence on August 21.
– Staff are required to maintain a minimum of 2 metres’ (6 feet) distance from guests.
– Parties will be seated a minimum of 2 metres apart from each other. People are encouraged to reserve tables for Diwan online.
– Diwan will have PPE available for all staff and for guests.
– There will be designated locations for storing masks and gloves, disinfectant near the handwashing sinks, and signage directing staff to wash their hands before putting on gloves and before touching point-of-sale machines.
– Employees have been trained on proper handwashing and disinfection techniques.
– All hard, non-porous surfaces and high-touch areas are thoroughly disinfected before opening and closing, and at regular intervals in between.
– Contactless payment is encouraged.
– We will offer an online version of our menu so guests can view it on their smartphones.
– We are adjusting our physical menu practices to comply with public health guidelines.
– Our practices may change from time to time to reflect new directives from public health officials.
Are there limits on the number of people allowed in the public washrooms?
We are not monitoring the number of people entering or exiting our public washrooms. However, we are limiting the total number of people inside the building through timed-entry ticketing. We have installed signage reminding visitors to respect physical-distancing guidelines.
Will there be limits on the number of people allowed in the Bellerive Room?
We are not monitoring the number of people entering or exiting the Bellerive Room. However, we are limiting the total number of people inside the building through timed-entry ticketing. We have installed signage reminding visitors to respect physical-distancing guidelines.
Are there restrictions on the number of people allowed in an elevator at the same time?
Per government restrictions, no more than two people or one household (up to 5 people) may ride in an elevator at the same time. There are two floor stickers inside each elevator, posted 2 metres apart from each other, to indicate proper physical distancing.
Will seating be available inside the Museum?
Seating is available in Courtyard Café seating area, across from the Auditorium, in the Bellerive Room, and in the Museum Courtyard. Limited seating is available in the galleries, with priority going to seniors and people with disabilities. All seating is washable and is cleaned regularly in accordance with our enhanced safety protocols.
Are the Museum’s hours changing?
Our hours are the following:
– Tue, Thu, Fri, Sat, Sun: 10 am to 6 pm
– Wednesdays: 12 pm to 8 pm
– Mondays: Closed except for some holidays
On Tuesdays, Thursdays, and Fridays, admission during the first two hours after opening (10 am to noon) is reserved for seniors (65 and older), people who are immuno-compromised, and their companions. We kindly ask people who do not belong to these groups to visit the Museum outside of our Seniors Hours.
Until October 31, 2020, admission to the Museum is Pay What You Can.
How will the Museum respond if someone who’s recently been inside the building later tests positive for COVID-19?
If we learn a person who’s recently been inside the Museum later tests positive for COVID-19, we will take prompt and decisive steps to limit the risk to our visitors, personnel, and the general public. We will:
– Follow the guidance of public health officials
– Decide on how best to carry out any additional deep cleaning and sanitization that is necessary, which might include temporarily closing the Museum
– Notify personnel, visitors, and other Museum entrants who may have had close direct contact with the individual and advise those people to self-isolate for a period of 14 days and follow applicable guidance from public health officials
– Notify, whenever appropriate, the community via our e-newsletters, social media channels, and our website that a person (whom we will not identify) who had been in the Museum later tested positive for COVID-19 should, we come to learn this information from credible sources within 2 weeks of that person’s visit
– Communicate closely with public health officials, providing them with information relevant to their investigation of the case, wherever necessary or required by law
This is not an exhaustive list. As with all of our reopening efforts, our objective here is to uphold the highest standards for keeping you and the rest of our community safe.
Will my personal information be shared with public health officials?
Any questions regarding the collection, use, disclosure and storage of your personal information may be directed to [email protected].
Will there be any public programming at all this year? If so, where can I find information about it?
Our programming calendar has changed to ensure the safety of our visitors and staff. The format of all Museum events, including talks, performances, and outdoor celebrations, will be modified to comply with physical-distancing guidelines. All interactive gallery elements have been moved online.
The Museum has developed a series of programs under the mantle Rebuild 2020. More information about these events and activities will be added to our website over the course of the next few weeks.
Will Sanctuary, Chrysalis, Don’t Ask Me Where I’m From, and the Wagner Garden Carpet remain at the Museum once we reopen?
What’s the future of the Aga Khan Museum's #MuseumWithoutWalls online programming?
Even though the physical Museum is now open, people around the world can still visit our online #MuseumWithoutWalls. Go to the #MuseumWithoutWalls portal page and follow our social channels to start exploring the great art and experiences available for everyone to enjoy.